Legal
Terms of Use
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Agreement and service
These terms govern your use of M7Clean, provided by the operator of M7Clean. By creating an account or using the service on behalf of a business, you agree to these terms and confirm that you are authorised to act for that business. M7Clean is subscription software for cleaning businesses: clients, jobs, employees, checklists, before/after photos, time tracking, basic financial records and public booking requests. It does not provide cleaning services or replace professional accounting, employment or legal advice.
Accounts and authorised users
Provide accurate account and company information and keep it current. Your business is responsible for its invited employees, access permissions, records and use of the service. Protect credentials, grant only necessary access and remove access when it is no longer appropriate. Report suspected unauthorised access promptly. Do not share credentials with unauthorised people.
Acceptable use and customer content
Use M7Clean lawfully. Do not commit fraud, upload malicious software, bypass access controls, access another business’s data, disrupt the service or infringe others’ rights. You are responsible for the accuracy and lawful collection of client and employee information, photos and other uploads, including necessary notices and permissions. Avoid uploading unnecessary sensitive information or images of people without appropriate authority.
Plans and recurring charges
Starter supports up to 5 employees and photo availability up to 60 days; Pro supports up to 15 employees and photo availability up to 180 days. In the applicable billing currency (EUR, USD or CAD), Starter is 29.90 per month or 299 per year; Pro is 49.90 per month or 499 per year. Annual subscriptions are billed as an annual amount, not monthly instalments. Prices shown, including the introductory offer, are final: any applicable taxes are included and are never added on top at checkout. Confirm the currency, total and billing interval displayed at checkout before paying.
Paid introductory offer and renewal
Eligible businesses can start with 7 days for €1, US$1 or CA$1, according to their billing currency. This is a paid introductory offer, not a free trial, and is available once per company. Unless cancelled before the introductory period ends, the selected monthly or annual subscription begins automatically at its normal price. Subscriptions renew automatically at the selected interval until cancelled. Review the next charge and renewal date in your billing account.
Cancellation and payment issues
Manage cancellation through the billing area and Stripe customer portal, or contact us if you cannot access them. Cancellation scheduled for the end of the current period prevents the next renewal; access normally continues until that period ends, as shown in your cancellation confirmation. Cancellation does not itself refund earlier charges. If a payment fails, access may become read-only for a limited period and then be suspended until the issue is resolved. The Refund Policy explains charge reviews and refunds.
Ownership and photo availability
The software, branding and related intellectual property remain with their respective owners. Your business retains rights in its own content and grants the permissions needed to host, process and display it to provide the service. Photo availability is limited by the selected plan’s 60- or 180-day window. Expired photos are hidden from the service; physical deletion is not currently automatic and stored files may remain afterwards. Do not use M7Clean as your sole archive; keep independent copies where needed.
Availability and third parties
We aim to operate a reliable service, but uninterrupted or error-free availability is not guaranteed. Maintenance, updates and security measures may affect features or access. We will seek to communicate material changes affecting your use. Stripe processes payments; Resend delivers transactional emails; hosting and cloud providers support operation. Their services may have separate terms and privacy policies. M7Clean’s responsibilities under applicable law are not removed by using these providers.
Responsibility and account closure
Each party remains responsible for its obligations under applicable law. To the extent permitted by that law, we do not accept responsibility for indirect losses arising from misuse, inaccurate customer records or events beyond our reasonable control. Nothing excludes liability or rights that cannot lawfully be excluded. We may restrict or end access for serious abuse, security risks or unresolved non-payment. Contact us to request account closure or data export; these are handled through support and are separate from cancelling renewal. Deletion is subject to the retention and legal considerations in the Privacy Policy.
Changes, effective date and contact
These terms take effect on 21 September 2026. Revisions will carry an updated date; material changes will be communicated through the service or account contact where appropriate. Contact the operator of M7Clean using the email below for questions about these terms, your account or a billing issue.